Q: Do you have on-site maintenance?

A: Yes. Maintenance is onsite Monday-Friday and available for emergencies after hours.

 

Q: An item in my home needs repair. How do I get help?

A: Please submit your request through the resident portal along with permission to enter if you're unable to be home.

 

Q: Do I have to be present for a maintenance technician to perform work?

A: Not unless you want to be! As long as permission to enter is provided, maintenance will complete the work order and leave a detailed message on what was completed, pending parts etc.

 

Q: What happens if I am locked out of my unit?

A: If during office business hours, please contact the office for next steps. If this happens outside of office hours, please contact a locksmith and notify the office as soon as possible.

 

Q: Am I allowed to decorate my apartment without penalty?

A: Please see lease agreement and ask the onsite team for additional details.

 

Q: During what time period is the pool and deck available for use?

A: The pool is open daily from Sunrise to Sunset.

 

Q: Is your community pet friendly? What are the fees associated with having pets?

A: Yes! Our one-time pet fee is $500/per pet and $25/mo. for pet rent. Please contact the office for additional details.

 

Q: Are there weight or breed restrictions on pets?

A: Yes. Please contact the office for additional details.

 

Q: What appliances come standard in the unit?

A: Refrigerator, oven, microwave and washer/dryer.

 

Q: Do you offer furnished apartment homes?

A: We do not at this time; however, if interested please inquire with the office.

 

Q: Do you offer Short Term Leases?

A: The shortest lease term we offer is 12 months. Please contact the office for additional information regarding availability and pricing.

 

Q: How long does it take for an application to be approved?

A: 1-3 business days on average.

 

Q: What are my options for paying my rent?

A: Online is the preferred method, although personal check and cashier's checks are accepted. Please contact the office for additional information.

 

Q: Am I required to purchase renters insurance?

A: Yes. Liability Insurance is required with a minimum coverage of $100,000

 

Q: Are any utilities included with my rent?

A: Utilities are the responsibility of the resident.

 

Q: Which provider can I use for my Internet and Cable services?

A: Our provider is Xfinity. The office will provide detail information regarding the setup process.

 

Q:Am I allowed to sub-let my apartment?

A: Subletting is not allowed.

 

Q: What school District are you in?

A: Metro Nashville